FAQ

Our Name Art Puts a Big Smile on Your Child’s Face!

What materials are used to make the art?

Your art is printed on high quality professional paper using water based pigment inks, with a professional photo printer.

The mat borders and the 1mm crystal clear acrylic glass are professionally cut to fit our custom frames, which are lightweight balsam wood painted with non toxic white paint.

How will I display my art?

Your framed art will include complimentary metal hanging hardware and simple hanging instructions. 

Your matted art will have complimentary hanging tabs for you to affix to the back of your sealed sleeve, and come with instructions as well.

Your printed art will be sandwiched between cardboard and ready to put into a standard size frame.

What if I misspell the name?

Although we cannot refund for spelling mistakes, if you contact us before your art is shipped, we will make the necessary correction.

How is my art packaged? What if it is damaged?

Your art will be placed inside cardboard and or bubble wrap and sealed in a cushioned mailer to insure its’ safe delivery to you.

Please notify us within 24 hours of receiving your package if your package is damaged and we will correct the situation to your satisfaction.

How many letters are allowed?

There is space for a maximum of 12 characters. Your name will be sized to fit the art board and have a balanced look and feel.

We recommend ordering the 7 x 15, or 11x 14 inch options for longer names.

Can I include a dedication, name meaning, birthdate or any other text under the name on the art?

Yes, Anna Marie will include this text in plain type font centred artistically under your child’s name. Please note this in your order at checkout.

What if I would like the art customized?

Please send an email message to Anna Marie through the contact page to discuss your requests, and we will do our best to make it happen for you.

 

Return/ Shipping Policy

Shipping included within Canada and the United States. Shipping in Canada is via Canada Post Expedited Parcel, and in the United Stated is via Canada Post Tracked Packet. Both shipping methods include package tracing.

Once your order is received, you will get a confirmation email from Anna Marie. Your art will be shipped within one to three business days and you will receive an email notification with all your postal tracking info.

If you would like a proof, please note that on your order at checkout, and Anna Marie will send you one before shipping your art.

Returns and exchanges are not accepted, unless your art is damaged in shipping.

Otherwise please contact Anna Marie if you have any problems with your order and we will do our best to help you.

We recommend that you request a proof in order to insure satisfaction with your name art.